Project Manager / Requirement Engineer, healthinal GmbH

Jan 2024 - Present

Digitalization in Healthcare www.healthinal.com

• Project Management
• Account Management
• Gathering, consolidating and documenting requirements
• Wireframes, Prototypes and Storyboards
• Usability Testing
• User Stories

Lecturer and Coach - Self-employed on the side

Nov 2023 - Present

Courses, teaching, and coaching in topics related to agile software development, Positive Psychology, Leadership Culture and UX Design.

OST Rapperswil

• CAS UX Management Module UX Culture
• CAS UX Management Group Supervision

WISS St. Gallen

• 426 - Developing software with agile methods (from Oct 2024)

• Successful Leadership Culture and Positive Leadership www.menschenzentriert.ch
• Hike and reflect on new ways www.neuewegecoaching.ch

Team Leader, Head of UX / bexio AG

Jan 2022 - Jul 2023

As the leader of a team of seven specializing in UX research, UX design, and UX writing, I was responsible for overseeing and coordinating their activities. Together, we crafted outstanding user experiences across various products.

• Positive Leadership
• Establishment and leadership of the UX team
• Integration and mentoring of Junior UX Designers
• Closely collaborated with Head of Product Owner, Head of Product Manager and CPO
• Stakeholder Management
• Advancing UX Maturity Level from 3 (Project UX) to Level 4 (Business UX, embedded in processes)
• Responsibility for the User Experience of all bexio Software Modules

UX Designer / bexio AG

May 2019 - Dec 2021

As a UX designer for the SaaS accounting software bexio, I focused on creating an intuitive and user-centered experience. Collaborating with stakeholders, especially the Product Owner, I transformed requirements into innovative design solutions.

• UX Research, Interviews and Contextual Inquiries
• Wireframes, Prototypes and Storyboards using Figma
• Mockups and design templates
• Usability Testing
• Usability and Accessibility standards
• Test, QA and launch support
• Increased user satisfaction and promoted company growth

IT Project Manager / Zurich University of the Arts (ZHdK)

Jan 2015 - Apr 2019

With comprehensive expertise in project management, I successfully led projects for online registration, Identity and Access Management (IAM), and the course catalog. My focus was on the efficient implementation of user-friendly systems and optimizing operational processes.

• Project Management
• Stakeholdermanagement
• Requirement elicitation and consolidation
• Prototyping using Axure
• Practical implementation
• Efficiency improvement through process digitization

Requirement Engineer / bbv Software Services Corp

Mar 2012 - Dec 2014

In my role as a Usability Engineer contractor at Roche Diagnostics Ltd., I contributed to the development of innovative medical device solutions. As a key player, I played a crucial role in ensuring that the products met user requirements and regulatory guidelines, successfully reaching the market. In the role of a Requirement Engineer at bbv, I developed and conducted workshops and courses for agile Requirement Engineering.

• UX-Research
• UX-Design
• Usability Engineering File
• Prototypes and Scenarios using Axure
• Usability Walkthroughs
• Usability Testing (formative and summative)
• Change Request Management
• Risk Management focusing on potential user errors

Product Owner / Neopost Software & Integrated Solutions AG

Sep 2010 - Jan 2012

In close collaboration with stakeholders, I defined the product vision, gathered requirements, prioritized features and user stories. With my expertise, I designed functional solutions aligned with business goals and user requirements. Close collaboration with development teams facilitated rapid progress in software development.

• Product Vision and Requirement Analysis
• Creating User Stories, Backlog maintenance
• Prioritizing Features and User Stories
• Prototyping User Interface
• Release Management
• Ensuring documentation and software distribution

Consultant / Neopost Software & Integrated Solutions AG

May 2008 - Apr 2010

Consulting and optimizing customer document output management as a consultant and international support deputy.

• Customer consultation
• Customer configurations
• Project management
• Customer support
• Software documentation
• Software training in Switzerland and the USA
• Presales support

Key Account Manager / Nimbus AG

Aug 2001 - Aug 2008

Maintained and managed important customer relationships, support and gathered needs for software development. Annual planning, preparation and conduct of general meetings on-site in exhibition halls. By maintaining high customer satisfaction, I fostered long-term partnerships contributing to the company's success and customer retention.

• Customer relationship management
• Support
• General Meetings
• Software documentation
• Customer training
• Requirement analysis for new softwaredevelopment
• Icon design